sky-rentals

FAQ

Popular Question

Can I pick up / drop off the car at the airport or at the port or outside of working hours?

You can pick up or drop off the car in any place in Athens you prefer with an additional charge.

Can I drop off the car in a different city other than Herakleion?

If you wish to drop off the car in another city, there is one way fee which depends on the city you need to drop off the car.

Can I choose the car I will pick up?

When you make the reservation we can only guarantee for the category you have asked. There are many models in each category. Of course, we can note your preference but we can not guarantee any specific model.

What is the fuel policy?

The fuel policy is “same to same”. You return the car same as you take it.

What is the cancellation policy?

You can cancel until 48hours before the arrival.

Can I extend the rental period??

Yes of course, you are our priority and during high season you can extend after speaking with us.

Can anyone else other than myself drive the car?

Only drivers mentioned in the rental agreement are allowed to drive a Sky vehicle. If the car is used by a non-authorized driver the insurance stops to apply.

What is the excess amount?

Excess is the amount you are liable for in case of Damage or theft of the car (when Collision Damage Waiver and Theft protection is included in your booking).
The exact Excess amount is mentioned in the Terms and conditions
What shall I do if the car breaks down or if I am involved in an accident?
In case of accident, call the emergency number which is indicated on the rental agreement, you got when you picked up the car. The representative will advise you what you have to do. Call the police to report the accident, once you return the car, an accident report will be created.

Will I have to leave a deposit when I pick my car up?

1)Yes. When you pick-up the car, the representative will ask you to leave a deposit in case of Damage or Theft of the car during your rental. The deposit/guarantee amount will be temporarily blocked/charged on the credit card of the main driver and held for the duration of the rental.
Once you return the car back without a damage, the deposit/guarantee amount will be released/ refunded to the credit card. The charge back might take seven to 21 working days, depending on your bank.
If for any reason the main driver’s card does not have enough funds for the deposit, the representative might not give you the car or might offer you additional insurances/cover to waive the deposit/guarantee amount.

How do I request an invoice?

Easy! To issue an invoice under a company’s details please contact us via Contact Us page and include the following information: (1) name of the company, (2) Address and (3) VAT number.

What should I do when I pick up my car?

Check the car
Walk around the car and look inside, checking for damage. If you find any, ask the agent to mark it on your rental agreement. You may also take pictures so you can be confident about what the car was like to start with.

Check what fuel it takes
Open the cap to see if it’s petrol or diesel. Petrol might have ‘95’ on it. If you’re not sure which fuel the car takes, ask the agent before you leave.

Look at the dashboard
Rental car fuel is provided on a ‘same to same’ basis, which means you start with a certain amount in the tank and you return the car with the same amount. Turn the key to check tank.

Sort your route
If your car has GPS, it’s worth setting it to your language before you head off.

Take a moment
Once everyone’s safely strapped in, take a minute to adjust the mirrors, move the seat, find reverse and check where the indicators are.

Look out for a petrol station
When you’re heading off, look out for a petrol station. It’ll save any last-minute stress about filling the car up before you take it back

When I pick up the car what do you require from me?

When you pick up your car, you will need to:
(1) Show a valid driving license in english characters.
(2) Show a valid passport or ID card.
(3) Sign the Rental Agreement to accept the standard rental terms and conditions, and the insurances.